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It is amazing that you offer such a wide range of services, how did you cope with it?

We take customer satisfaction as our utmost goal and have built a big group of happy customers all over the years. Some regular customers often have special needs they would like us to explore for them, so we always go the extra mile to support them and explore other reliable sources. As a result we have expanded our capabilities a lot, our boss who has over 20 years of experience is very well connected with the most professional and experienced people in the industry, and we take full responsibility to deliver good quality final product as you expect.

How do you deal with confidentially of my design and drawings?

All of our customers design and drawings are considered confidential by default, across the whole factory. We are always ready to sign your non-disclosure or confidentiality agreement. We also have a strict policy within our factory that no photographs are allowed of a customer’s product without permission. Only after your permission we will use your product pictures in our website or send to other customers for quality or surface reference.

What are your payment terms?

For all prototype projects, we request 100% upfront payment; for tooling projects we request 50% tooling deposit to kick off production, and the balance will be due after approval of mold trial samples. After 30 days of mold sample shipment, the tooling balance will be considered due If we hear no feedback from customer. For regular customers who had placed many orders with us, we will discuss better payment terms case by case.

What are your shipping terms?

Our standard terms are Ex Works (EXW), we can use your UPS or DHL or FedEx account to arrange shipment and you will need to take care of customs clearance and all other associated fees once the goods have left our factory. If you would like us to arrange shipment using our own account, that’s also fine and we make no profit from shipping. We will issue shipping costs to you in PI and ship goods by DDU (Delivered Duty Unpaid), which means that you will need to pay duty when the goods arrive.

How do you ensure that I get what I expected?

Our professional sales executives will communicate with you closely in RFQ stage to ensure we understand all your requirements clearly. Once your order is confirmed, we will do contract review to go through all the drawing details and point out any potential risks that our engineers feel may affect the quality of your parts. Our production engineering team will oversee the manufacturing process and take proactive measures to ensure quality. Final inspection reports and part pictures will be sent to you before shipment. If there are any defects, we will double confirm with you before shipment to see if acceptable for you, otherwise we are prepared to remake until your satisfaction is achieved.

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First floor 101-103, Building 8, Bay Area Intelligence Valley , No.1 Jinzhao Street, GangLongZhong Road, Shalang, West District, Zhongshan City, GuangDong Province, China
Email: selina@marigold-rapid.com
Mobile: +86 18718750572

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